fb77s Privacy Policy

1 Information Collection

We collect various types of personal information when you create an account on fb77s and as you use our services. The purpose of collecting this information is to provide you with a secure, fair, and legally compliant service.

1.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for KYC verification)
• Payment account information (bKash, Nagad, Rocket, Upay, or bank account)
• Address and location information

1.2 Automatically Collected Information

• IP address and device identifiers (device ID, browser type, operating system)
• Login time, session information, and gaming history
• Transaction details and deposit/withdrawal records
• User behaviour data collected through cookies and web beacons

1.3 Third-Party Information

Information may also be collected from trusted third-party sources when required for identity verification or fraud prevention. This information is used solely for the purpose of ensuring security.

2 Purpose of Using Information

fb77s uses the information it collects only for specific and legitimate purposes. We never sell your personal information to third parties without your consent.

• To register your account and verify your identity
• To process transactions and ensure payment security
• To prevent fraud and money laundering (fulfilling AML/KYC obligations)
• To provide customer support and resolve complaints
• To manage responsible gaming tools
• To improve our services and deliver a personalised experience
• To send promotional offers and bonus notifications (with your consent)
• To meet legal obligations and report to regulatory authorities

3 Data Storage and Security

fb77s uses industry-standard security technology to keep your personal information safe. All data stored on our servers is protected by SSL (Secure Socket Layer) encryption.

3.1 Technical Security Measures

• 256-bit SSL/TLS encryption
• Firewall and intrusion detection systems
• Regular security audits
• Two-factor authentication (2FA) for sensitive data
• Data backup and disaster recovery planning

3.2 Data Retention Period

We may retain your information while your account is active and, after account closure, for a defined period as required by law. Transaction-related records are generally kept for five to seven years.

4 Disclosure and Sharing of Information

fb77s respects your information. We share your data with third parties only in the following circumstances:

4.1 Authorised Third Parties

• Payment processors (bKash, Nagad, Rocket, Upay, banks) — to complete transactions
• Identity verification and KYC service providers — to ensure legal compliance
• Game software providers — to operate gaming services
• IT and cybersecurity service providers — to protect the platform

4.2 Legal Obligations

If there is a court order, government investigation, or valid request from a law enforcement agency, we may be required to disclose relevant information. In such cases, we always provide only the minimum information necessary.

4.3 Business Transfers

If fb77s merges, is acquired, or a significant portion of its business is transferred, your information may be passed to the new entity. You will be notified before any such change takes place.

5 Cookies Policy

The fb77s website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that improve website functionality and personalise the user experience.

5.1 Types of Cookies

• Essential cookies: required to maintain login sessions and keep core services functioning
• Functionality cookies: to remember language preferences and personal settings
• Analytics cookies: to understand site usage patterns (anonymous data)
• Security cookies: to detect fraud and ensure account protection

5.2 Managing Cookies

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some fb77s services to not work properly.

6 Your Rights

You have the following rights regarding your personal information. Contact our support team to exercise these rights.

6.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. We will fulfil this request within 30 working days.

6.2 Right to Correction

If your information is incomplete or incorrect, you may request that it be corrected. This can be done through account settings or via live chat.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information must be retained for a set period due to legal obligations.

6.4 Right to Object to Processing

If you do not wish to receive marketing communications, you may unsubscribe at any time. This preference can be changed through account settings or via live chat.

6.5 Right to Data Portability

You have the right to receive your information in a structured, commonly used, and machine-readable format.

7 Privacy of Minors

fb77s services are intended only for those aged 21 and above. We do not knowingly collect any information from persons under the age of 21.

Age verification during registration is mandatory. If we become aware that a minor has created an account, that account will be closed immediately and all related information will be deleted.

If you believe a minor is using our services, please notify our support team immediately.

8 International Data Transfers

Our servers and technical infrastructure may be located in various countries. Your information may be transferred to and stored in those countries, where different data protection laws may apply compared to your own country.

For such transfers, we ensure appropriate safeguards are in place, such as contractual obligations and secure data transfer processes. Our goal is to keep your information protected to the same standard everywhere.

9 Policy Changes

fb77s may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised.

For significant changes, we will send a notification to your registered email. Continuing to use fb77s after a policy update will be considered your acceptance of the new policy.

We recommend reviewing this Policy regularly so you remain aware of your rights regarding the protection of your information.

10 Responsible Gaming and Use of Information

fb77s is committed to ensuring the wellbeing of its users. We use information about your gaming behaviour (deposit and withdrawal patterns, gaming time and frequency) to manage responsible gaming tools.

This includes: self-exclusion features, deposit limit setting, time-based alerts, and detection of problematic gaming patterns. Information is used for this purpose without your separate consent because it is directly necessary for your protection.

To learn more about responsible gaming, please visit our Responsible Gaming page.

11 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our data protection team will review your request as soon as possible.

• Instant support is available 24/7 via live chat
• Email: [email protected]
• Written requests will receive a response within 30 working days

We are always committed to protecting your privacy and take any concerns you raise seriously.